1. What products do you offer?

CookoGo specializes in high-quality kitchen tools and accessories, including cookware sets, kitchen gadgets, storage solutions, baking tools, and multifunctional kitchen appliances. We continuously update our catalog to bring you practical and stylish kitchen essentials.

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2. Do your products come with a quality guarantee?

Yes. All items are carefully selected from trusted manufacturers to ensure durability, safety, and excellent performance. If you receive a defective or damaged item, we will provide a suitable solution.

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3. How long does it take to process my order?

Orders are typically processed within 1–3 business days.
Once shipped, you will receive an email with tracking information.

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4. How long does shipping take?

Shipping time varies by destination:

• Standard Shipping: 7–15 business days

• Express Shipping (if available): 3–7 business days

Please note that delays may occur due to customs, weather, or other unforeseen circumstances.

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5. Can I modify or cancel my order?

You may modify or cancel your order before it is shipped.
Please contact us as soon as possible at posnw174114@outlook.com.

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6. Do you offer returns or refunds?

Yes, we offer a 30-day return policy.
If your item is damaged, defective, or not as described, please contact us immediately.
Full details can be found in our Returns & Refund Policy.

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7. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and provide photos or videos of the issue.
We will arrange a replacement, reshipment, or refund depending on the situation.

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8. What payment methods do you accept?

We accept major payment options including:

• Visa / Mastercard

• American Express

• PayPal

• Shop Pay

• Apple Pay

• Google Pay

(Exact methods depend on your store’s payment setup.)

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9. How can I contact CookoGo customer support?

We're here to help!
📧 Email: posnw174114@outlook.com

Address:
Room 602, 6/F, Kai Yu Commercial Building,
2C Argyle Street, Mong Kok, Kowloon, Hong Kong

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10. Do you offer wholesale or business cooperation?

Yes. If you are looking for bulk orders or business partnerships, please contact us via email. We will be happy to discuss opportunities and provide a quote.